sluggobear

• Dear Verizon: I don't know why you feel the need to keep mailing me advertisements for your service. I'm already your customer.
• Dear Sharp Medical Group: I don't know why you feel the need to send me your newsletter. I don't particularly care about the new building that's now under construction, nor am I interested in your expanded parking lot.
• Dear Cox Cable.  I do not want digital telephone service, nor will I ever want it.
• Dear Chase Bank: You could save an entire tree every year by not sending me balance transfer checks.
• Dear Newsweek: I'm not interested in giving a gift subscription to anyone. When I don't renew right away, don't send me envelopes screaming "LAST NOTICE!" unless you mean it. (In an effort to save trees I'm going to try and renew ahead of time next time, and I already recycle my Newsweeks.)
• Dear Best Buy: thanks for mailing me the exact same advertisement that you e-mailed me.
• Dear (insert airline name here): Did you ALL get together and decide to offer 20,000 frequent flier miles for every credit card under the sun? (For the last year, I'd swear it's like a mileage credit card conspiracy.)
• Dear ValPak Coupons: I wish I could tell you to stop sending me coupons I will never use, and persuade you to stop wasting trees, but I know you make a profit from it and there's not much I can do about that.
• Dear AOL: Thank you for stopping the mass e-mailing of those CD's.
  

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I sent this letter electronically to Symantec, the makers of Norton software. Anyone have any ideas what I should do, besides reporting it to the Better Business Bureau?

I don't want/need to raise a full-on lawsuit, but this stuff just angers me.

Hello,

I was prompted to renew my Norton Internet Security. I was given the option to renew my subscription, or upgrade to the new Norton 360.

You presented a table showing 3 columns, prices, and displayed a comparison chart of features. However, this chart is incorrect, misleading, and dishonest.

The following features are stated as not being features in Norton Internet Security, which they are. (I know this because I already have the product installed.)

• Inspect websites to make sure they're not fakes
• Prevent unknown threats from entering your PC
• Remove dangerous threats from files you download
• Block suspicious programs
• Allow only authorized programs to connect to internet
• Block hackers from accessing your computer
• Detects and removes spyware and unwanted monitoring software
• Block spyware from hijacking your computer
• Blocks online identity theft

I have found references to these features in the product itself, and even found them advertised as benefits of Norton Internet Security elsewhere on your website.

I will be reporting this to the Better Business Bureau. As someone who cares about honesty in doing business, I am very disappointed in Norton and this shady sales tactic.

Michael Y.
San Diego, CA